CONSUMER PROTECTION

The quality of food, medicines and household goods on sale in Kuwait is usually very high, though problems do occur from time to time.

The Ministry of Public Health (MPH) is responsible for ensuring that food is fit for human consumption. However the Food Control Department at the Municipality (Baladeeyah) receives complaints concerning spoiled food or food sold beyond its expiry date. The Food Control Department has centres in each governorate and these are usually located near the ‘coop’ supermarkets. The centres are open from 7:00am to 2:00pm and from 4:00pm to 8:00pm. To lodge a complaint, a valid civil ID must be shown.

Pharmacies are supervised by the Drugs Registration and Inspection Department of the MPH, to whom complaints about the quality of medicines and medical apparatus should be addressed.

The Ministry of Commerce & Industry (MCI) is responsible for ensuring that consumers get a fair shake. The consumer-protection department deals with all consumer-related complaints. The new consumer protection hotline '135' to receive complaints about fraud, substandard goods, financial cheating, etc, from 7:00am to 2pm and 3:00pm to 10:00pm. The complaint is usually investigated immediately and eventually, if it seems that the shopkeeper has a case to answer, both parties are summoned for a hearing at the commercial prosecution office in the Ministry of Justice.
CONSUMER COMPLAINTS
HOT LINE: 135